Independent freight forwarders invest significant resources in attracting customers through various marketing, social media, and brand strategies. Building trust with customers is a valuable achievement that deserves careful preservation. This is where a strong focus on customer retention proves invaluable. Enhancing customer retention involves a comprehensive evaluation of the entire customer experience, encompassing every aspect…
Administrative Decision No. 2 of 2023 on the Transparency of Local Sea Container Charges in Dubai Directive, announced by the Dubai Maritime Authority (DMA), is a significant step towards enhancing the transparency, accountability, and competitiveness within Dubai’s maritime sector. The Administrative Decision, which results from comprehensive industry-wide consultations conducted as part of the DMA’s formal…
Effective from July 1st 2023, freight forwarders are required to update their import procedures for shipments entering Brazil to comply with recently introduced customs regulations. The Cargo and Transit Control (CCT) Import System is an innovative addition to the “Portal Único de Comércio Exterior” (Foreign Trade Single Portal), specifically designed for overseeing cargo and transit…
Becoming an online freight forwarder encompasses the incorporation of cutting-edge technologies to modernize the logistics sector, ushering in a wave of transformative improvements. These innovations yield substantial benefits such as enhanced supply chain and warehouse management, ultimately advantageous for both freight forwarders and logistics teams. However, while getting into the specifics of logistics digitalization, one…
The peak shopping season is fast approaching, and the question is, whether independent freight forwarders like you are ready to deal with the tremendous rush during Black Friday. Consumer interest in Black Friday has been on a steady rise year after year. Nevertheless, it remains a significant challenge for logistics companies who need to effectively…
The world of logistics is being revolutionized by digitization, ushering in a new era of enhanced visibility, connectivity, and flexibility. Within the freight forwarding sector, the adoption of these cutting-edge technologies has demonstrated significant potential for streamlining operations. Nevertheless, it also poses a formidable challenge, demanding a delicate equilibrium between priorities, investments, customer expectations, and…
As the need for climate action intensifies, companies are reshaping their logistical processes within a sustainable framework that encompasses warehousing and transportation. Aside from establishing eco-friendly work environments, the transportation and logistics industry has started various initiatives aimed at reducing its environmental impact. Sustainable logistics and supply chain management can help independent freight forwarders achieve…
In the container shipping industry, one significant pain point for independent freight forwarders is the accessibility of real-time container data. To better comprehend the challenges faced by companies in this sector, Container xChange conducted a comprehensive survey involving over 250 participants, including container traders, freight forwarders, and NVOCCs. The results revealed that a significant majority…
Port congestion, a persistent problem in maritime logistics, continues to plague the ocean freight shipping industry to this day. However, it is important to understand the causes, the affected parties, and the strategies for safeguarding your business during such circumstances. In this blog, we are going to unravel the reasons behind port congestion and provide…
In an era of digital freight forwarding, the traditional logistics companies are actively seeking ways to close the gap and remain competitive with the big names in the industry. By embracing innovative technologies and adopting new strategies, established freight forwarders are finding opportunities to leverage their expertise while staying ahead of the curve. This article…