Independent freight forwarders invest significant resources in attracting customers through various marketing, social media, and brand strategies. Building trust with customers is a valuable achievement that deserves careful preservation. This is where a strong focus on customer retention proves invaluable. Enhancing customer retention involves a comprehensive evaluation of the entire customer experience, encompassing every aspect…
The eFTI (electronic Freight Transport Information) is an EU regulation that will have far-reaching consequences on the digitization of the freight forwarding industry. Before anything else let’s take a look at the definition of eFTI. What is eFTI and how it will impact the European freight forwarding industry? The freight forwarding industry in the European…
In an era where industries across diverse sectors are actively adjusting to the rapid progress of digital technology, logistics companies worldwide are progressively acknowledging the imperative of embracing digital transformation. This shift towards digitization has become more pronounced, particularly in the aftermath of the global pandemic, during which the logistics industry faced significant challenges, including…
Administrative Decision No. 2 of 2023 on the Transparency of Local Sea Container Charges in Dubai Directive, announced by the Dubai Maritime Authority (DMA), is a significant step towards enhancing the transparency, accountability, and competitiveness within Dubai’s maritime sector. The Administrative Decision, which results from comprehensive industry-wide consultations conducted as part of the DMA’s formal…
Effective from July 1st 2023, freight forwarders are required to update their import procedures for shipments entering Brazil to comply with recently introduced customs regulations. The Cargo and Transit Control (CCT) Import System is an innovative addition to the “Portal Único de Comércio Exterior” (Foreign Trade Single Portal), specifically designed for overseeing cargo and transit…
A Bill of Lading, often referred to as B/L, BoL, or Waybill, holds paramount significance in international sea freight forwarding services. Regardless of the cargo type or the mode of transportation employed, the Bill of Lading is an indispensable requirement for sea freight forwarders. Essentially, it serves as a legally binding document issued by the…
Becoming an online freight forwarder encompasses the incorporation of cutting-edge technologies to modernize the logistics sector, ushering in a wave of transformative improvements. These innovations yield substantial benefits such as enhanced supply chain and warehouse management, ultimately advantageous for both freight forwarders and logistics teams. However, while getting into the specifics of logistics digitalization, one…
The peak shopping season is fast approaching, and the question is, whether independent freight forwarders like you are ready to deal with the tremendous rush during Black Friday. Consumer interest in Black Friday has been on a steady rise year after year. Nevertheless, it remains a significant challenge for logistics companies who need to effectively…
The confluence of the pandemic and the exponential growth in e-commerce sales has injected a much-needed vitality into the air freight industry, establishing it as the foremost choice for rapid cargo transportation. The demand for expeditious cargo delivery is primarily fueled by customer expectations and the imperative to swiftly reach their intended destinations. However, despite…
Delivery drones are poised to become a vital element in both the transportation logistics industry and the e-commerce sector. With the emergence of delivery drones, the prospect of instant order deliveries through drone technology is on the brink of becoming a reality. Over the past three years, there have been more than 660,000 commercial drone…